BugSlide Returns & Warranty Policy
BugSlide will accept returns from orders purchased directly through BugSlide.com within 60 days of the original purchase date. Items must be in new saleable condition with hangtags attached in order for the items to be accepted. To start the return process please contact us via email at firstname.lastname@example.org for a return material authorization. You will need to show your proof of purchase during the return process. The consumer is responsible for the return shipping and handling charges, and a restocking fee may apply once the product is received.
At this time, we are not able to process exchanges for items purchased through Bugslide.com.
BugSlide is a premium brand and we stand by our product. Our warranty covers manufacturer defects for products purchased through a certified BugSlide Dealer, or product purchased on our website at BugSlide.com for one year from the date of purchase. This warranty does not cover damages caused by misuse of the product. Any manufacturer’s defects will be reviewed and approved for a warranty claim.
If you would like to submit a warranty claim, please fill out the form below to submit your warranty claim. Once we receive your claim request, it will be reviewed and someone from the Warranty Department will contact you within 5-7 business days to confirm and/or follow up on your claim request. For a faster response, please include an image (upload below) of the part/area of your product of concern. During the claim request process, customers will be asked to provide proof of purchase.